Multi-Agent Chat

With a single WhatsApp line, multiple agents can assist users simultaneously—regardless of location. Each agent can also handle several conversations in parallel.

Features

Conversation Handover

  • Our multi-chat lets you hand off the conversation to another (human or virtual) agent without losing context.

Conversation History

  • Online reports to view history per virtual agent (chatbot) or human agent.

Own Number

  • Operate with your own WhatsApp Business number to keep brand identity.

Rich Content Support

  • Inbound: text, images, voice messages, and geolocation.
  • Outbound: text, images, and documents (PDF).

Live Dashboards

  • Real-time monitoring of agent performance.

Welcome Message

  • Automatic welcome message (text and/or image).