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Call Bot

We can handle from 10,000 actions per hour up to 1,000,000, depending on the Bot type.

A Call Bot is a robot that answers phone calls in a personalized way, very similar to a human agent. It’s ideal to free agents from repetitive tasks and to ensure privacy when customers provide sensitive information.

How does it work?

Callbots use artificial intelligence to interact with people, mimicking an operator. They rely on natural language understanding (NLU) to converse by voice and keep interactions fluid.

Benefits

They come preconfigured to give natural answers and solve doubts. They also learn through retraining, improving user experience and increasingly tailoring their responses.

What is it used for?

A callbot can be used for many services. Highlights include:

  • Collections and handling of sensitive data (addresses, banking data, personal information, etc.).
  • Answers to simple queries, such as current order status.
  • Quick solutions to recurring issues (e.g., technical incidents solved with a guided action).
  • Scheduling and confirming appointments and events (e.g., in a medical practice).
  • Requesting information, such as an account status or recent transactions.
  • Conducting telephone surveys.

Call Bot Benefits

  • Boosts productivity: We can process from 10,000 actions per hour up to 1,000,000, depending on the bot type.
  • Ensures privacy: An agent can handle the user and, when sensitive data is needed, transfer to a callbot to ensure privacy.
  • Eliminates wait times: The callbot can serve an unlimited number of users simultaneously, improving phone support and user experience.
  • It’s customizable: It adapts to each company’s and customers’ specific needs. Voices are customizable and the system improves via machine learning.