Inbound–Outbound Contact Center services. Inbound and outbound calls for diverse communication goals, in Spanish, English (bilingual), and other languages.
Collections management relies on constant, effective communication to reactivate the commercial relationship while keeping accounts current. We offer negotiation alternatives and log actions for ongoing follow-up and compliance control.
PQRS (Petitions, Complaints, Claims, and Requests) are core activities in the customer service process.
Our services can be delivered remotely. We have the technology and processes to ensure efficiency, continuity, and security—maintaining office-level performance.
We handle contact to schedule appointments for various purposes: medical visits, sales force schedules, and more.
Attendance confirmation via phone follow-up for events, conferences, and seminars—to boost attendance and anticipate headcount.
We validate and capture data per strategy: updating client/supplier forms and databases in general.
Phone follow-up on electronic invoice acceptance: accepted, rejected, resend, etc.
Surveys, opinion polls, and ad tracking—ideal for market research firms, agencies, and all types of companies.
Staff that supports operational/administrative tasks after a client call (claims, inquiries, requests, etc.).
Area that interacts directly with clients and users in person: sales, services, collections, among others.
Tool to extract insights from recorded conversations, detect patterns, and analyze keywords/phrases from clients or agents.
Explore all our Contact Center solutions:
Constant communication to reactivate the commercial relationship and keep accounts current; negotiation, logging, and agreement follow-up.
Remote operation with technology and processes ensuring efficiency, continuity, and security.
Phone follow-up to confirm attendance and anticipate turnout.
Follow-up on electronic invoice acceptance status.
Applying effective telesales techniques.
Operational/administrative support after client calls.
Analysis of recorded conversations to detect patterns and extract insights.
A communication model that improves customer experience by enabling constant contact through multiple channels simultaneously.
